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Term And Conditions

Please read following terms and conditions carefully before purchase, repair or join membership at Mobile Essentials. For any questions, please contact our customer service team on (03) 9800 2700 or send us an enquiry.

Sales Terms & Conditions

(include Exchange and Refund policy)

Repair Terms & Conditions

Membership Terms & Conditions

Phone Repair Promotion (Text Message) Terms & Conditions

This terms and conditions apply to the phone repair promotions that sent to customer as text message.

  1. Customer must present the text message to receive the AU$10 off for eligible glass only screen repairs.
  2. The AU$10 off promotion only applies to screen repair. It only applies to the phone whose LCD is still in good condition with no damage.
  3. The AU$10 off promotion applies to glass only screen repair for iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6Plus, Samsung S3, Samsung S4, & Samsung S5.
  4. The AU$10 off promotion cannot be used for screen repairs for phones that not listed above.
  5. The AU$10 off promotion is not redeemable for cash or EFTPOS.
  6. The AU$10 off promotion can only be used once for each number that received promotion message.
  7. The AU$10 off promotion valid until 30 November 2015 Close of Business time.
  8. The iPad 2/3/4 glass only repair offer valid until 30 November 2015 Close of Business time.
  9. The iPad 2/3/4 glass only repair offer only applies to touch screen repair. If the LCD is broken or not work, this offer cannot be used.